Return and Refund Policy

Thank you for shopping at Riya's Shoppe! We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may be eligible to return it for a refund under the following terms:

1. Return Eligibility

  • Returns are accepted only after 14 days from the date of delivery.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
  • Certain items, such as personal care products, perishable goods, and custom items, are not eligible for return.

2. Return Process

  • To initiate a return, please contact our customer service at Contact page within 14 days after the 14-day waiting period from the delivery date.
  • Include your order number, reason for return, and any supporting documentation or photos if applicable.
  • Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  • You are responsible for the return shipping costs. Please ensure the item is well-packaged to prevent damage during transit.

3. Refunds

  • Once we receive your returned item and it passes our inspection, we will process your refund within 7-10 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that shipping costs are non-refundable.

4. Damaged or Defective Items

  • If you receive a damaged or defective item, please notify us within 48 hours of delivery with details and photos of the damage.
  • We will arrange for a replacement or refund after assessing the issue.

5. Non-Returnable Items

  • The following items are not eligible for return or refund:
    • Sale items or gift cards
    • Perishable goods (e.g., food, flowers)
    • Personal care items (e.g., skincare products, intimate garments)
    • Custom or personalized products

6. Exchanges

  • At this time, we do not offer exchanges. If you wish to exchange an item, please return it under our return policy and place a new order for the desired item.

7. Contact Us

  • For any questions or concerns regarding your return or refund, please contact our customer service team at Contact page.

Thank you for choosing Riya's Shoppe! We appreciate your business and are committed to your satisfaction.